policy

SHIPPING 

• please note that all orders are handmade upon purchase. orders will be shipped as soon as the pieces are made.

• we try our best to ship within 1-3 business days, however please understand depending on the order volume it may take up to 7 business days.

• once the order is ready we will send out an email confirmation with a tracking number.

• please note that mute object is not responsible for lost or stolen packages in the mail.


SIZING 

• earrings: all our studs are 9.5mm. please purchase earrings with the understanding of our stud length corresponding to the design.

• rings: if you do not know your ring size, measure your finger with a piece of paper perfectly and advice the chart below.

size 4: 46.8mm | size 4 1/2: 48.0mm | size 5: 49.3mm | size 5 1/2: 50.6mm | size 6: 51.9mm | size 6 1/2: 53.1mm | size 7: 54.4mm | size 7 1/2: 55.7mm | size 8: 57.0mm

• if you have further questions regarding size, please email info@muteobject.com with subject line “sizing”.


RETURNS/EXCHANGES 

• we accept returns and exchanges within 3 days of receiving the order.

• please note for rings: we only allow one exchange due to the nature of having to remake each ring upon request.

• in rare circumstances where the jewelry gets damaged during the shipment, please email info@muteobject.com with subject line “return/exchange” with images of the damage within 3 days of receiving the order.


MATERIAL & CARE 

we only use the finest recycled 14k gold and sterling silver on the market.

we do not do gold plates, including earnuts.

all jewelry comes with mute object logo engraved inside.

recycled 14k gold

• polish with provided cleaing cloth when needed.

• custom orders for 18k and 24k can be made upon request. please email info@muteobject.com with subject line “custom order”.

oxidized silver

• please note black oxidation will wear off with time. if you want the oxidation to last longer, wear with caution.

• if you prefer less oxidation, rub with cloth until sterling silver shows.

• if you want us to re-oxidize your jewelry please email info@muteobject.com with subject line “oxidation request” and we can guide you further.

sterling silver

• worn regularly will keep the silver in good condition due to body temperature.

• if it has been unworn for a period of time, please use provided cleaning cloth to polish.


CUSTOM ORDERS 

• all other inquiries regarding custom orders (size, material, etc.) please email info@muteobject.com with subject line “custom order”.



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